Terms of service

OVERVIEW
Welcome to MysteryGiftBag.com, operated by ALTHEA LONDON CO. LTD (Company Number: 17107651), with its registered office at 5, Brayford Square, London, E1 0SG, UK. The terms “we”, “us” and “our” refer to MysteryGiftBag.com. ALTHEA LONDON CO. LTD operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). MysteryGiftBag.com is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. MysteryGiftBag.com the right to accept or decline your order for any reason at its discretion. Your order is not accepted until MysteryGiftBag.com confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as MysteryGiftBag.com may be unable to accommodate cancellation requests after an order is accepted.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties.
We may offer promotions from time to time. If there is a conflict between the promotion terms and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores.
You represent and warrant that you are authorised to use any payment method you provide and that all charges will be honoured by your payment provider.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and their design and arrangement, are owned by MysteryGiftBag.com or its licensors.
You may use the Services for personal, non-commercial purposes only. Any unauthorized use is prohibited.

SECTION 7 - OPTIONAL TOOLS

You may be provided access to optional tools from third parties. You acknowledge that these tools are provided “as is” without warranties and that we are not liable for any issues arising from your use of them.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for examining or evaluating third-party content and are not liable for any third-party materials or websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

MysteryGiftBag.com is powered by Shopify, which enables us to provide the Services to you. Any purchases you make are made directly with MysteryGiftBag.com. Shopify is not responsible for sales, products, damages, or customer service issues.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy and Shopify’s Privacy Policy.

SECTION 11 - FEEDBACK

Your submission of feedback grants us a perpetual, worldwide licence to use it for any purpose.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors or update information at any time without notice.

SECTION 13 - PROHIBITED USES

You agree not to misuse the Services, including engaging in unlawful behaviour, infringing intellectual property, uploading harmful code, spamming, or attempting to bypass security.

SECTION 14 - TERMINATION

We may terminate or suspend access to the Services at any time.

SECTION 15 - DISCLAIMER OF WARRANTIES

Except as expressly stated, the Services and products are provided “as is” without warranties.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, MysteryGiftBag.com shall not be liable for indirect, incidental, special, or consequential damages.

SECTION 17 - INDEMNIFICATION

You agree to indemnify MysteryGiftBag.com and Shopify from claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 - SEVERABILITY

If any part of these Terms is deemed unenforceable, the remaining provisions remain in effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure to enforce a provision does not constitute a waiver.
These Terms constitute the entire agreement between you and us.

SECTION 20 - ASSIGNMENT

You may not assign your rights under these Terms. We may assign ours without restriction.

✨ SECTION 21 - GOVERNING LAW (UPDATED FOR UK)

These Terms of Service and any agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
You and MysteryGiftBag.com agree to submit to the exclusive jurisdiction of the courts of England and Wales.

SECTION 22 - HEADINGS

Headings are included for convenience only.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. Your continued use of the Services constitutes acceptance of the updated Terms.

✨ SECTION 24 - CONTACT INFORMATION (UPDATED)

Questions about the Terms of Service should be sent to: customerservice@mysterygiftbag.com

Trading Name: MysteryGiftBag.com
Legal Entity: ALTHEA LONDON CO. LTD (Company Number: 17107651)
Registered Address: 5 Brayford Square, London, E1 0SG, UK
Email: customerservice@mysterygiftbag.com
WhatsApp Phone Number: +447587126162