Shipping policy

Thank you for your support! Please review the following policy regarding order processing, shipping, and your responsibilities.

📦 Processing Time

Orders are typically processed within 1–3 working days (Monday–Friday).
Each order is hand-packed with care. We appreciate your patience!If you need your order by a specific date, please contact us before placing your order at:
📧 customerservice@mysterygiftbag.com

🇬🇧 UK Orders Shipping

Shipping Fees:

  • Free shipping on orders over £50 (Excluding Mini Bags)

  • Orders under £50: £2.99 Standard Shipping (Royal Mail/Evri)

  • Around £5.50 Fast Shipping (Royal Mail/Evri) – recommended for faster delivery (Excluding non video Jewellery orders and Mini Bags)

Delivery Time: 2–5 business days and 5-14 business days for Mini Bags (processing time not included)

Important Notes:

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays once your order is with Royal Mail/Evri/DPD or any other courier.

  • If your address is incorrect and the package is returned, you are responsible for reshipment costs.

🌍 International Orders Shipping

We ship to the EU, USA, Australia, New Zealand, Philippines, South Korea, Singapore, UAE, and Canada.

Shipping Fees:

  • Free shipping available on selected products and calculated at checkout

Delivery Time: 5–14 business days (processing time not included)

Important Notes:

  • Delivery estimates includes all the customs duties, import taxes, or other fees.

  • Delivery times are estimates and not guaranteed.

  • If packages are returned due to incorrect address, reshipment costs are the customer’s responsibility.

⚠️ Customer Notes

  • Address: Provide a full, correct residential or business address. We do not ship to PO boxes or parcel lockers.

  • Delays & Loss: Once packages are handed to the carrier, we are not liable for delays, loss, or damage in transit.

  • Reshipment: If your package is returned due to failed delivery, you are responsible for reshipment costs.

📧 Contact Us

Questions about shipping or your order?
Email us at: customerservice@mysterygiftbag.com