Thank you for your support! Please review the following policy regarding order processing, shipping, and your responsibilities.
📦 Processing Time
Orders are typically processed within 1–3 working days (Monday–Friday).
Each order is hand-packed with care. We appreciate your patience!If you need your order by a specific date, please contact us before placing your order at:
📧 customerservice@mysterygiftbag.com
🇬🇧 UK Orders Shipping
Shipping Fees:
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Free shipping on orders over £50 (Excluding Mini Bags)
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Orders under £50: £2.99 Standard Shipping (Royal Mail/Evri)
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Around £5.50 Fast Shipping (Royal Mail/Evri) – recommended for faster delivery (Excluding Mini Bags)
Delivery Time: 2–5 business days & 5-14 business days for Mini Bags (processing time not included)
Important Notes:
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Delivery times are estimates and not guaranteed.
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We are not responsible for delays once your order is with Royal Mail/Evri/DPD or any other courier.
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If your address is incorrect and the package is returned, you are responsible for reshipment costs.
🌍 International Orders Shipping
We ship to the EU, USA, Australia, New Zealand, Philippines, South Korea, Singapore, UAE, and Canada.
Shipping Fees:
Delivery Time: 5–14 business days (processing time not included)
Important Notes:
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Delivery estimates includes all the customs duties, import taxes, or other fees.
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Delivery times are estimates and not guaranteed.
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If packages are returned due to incorrect address, reshipment costs are the customer’s responsibility.
⚠️ Customer Notes
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Address: Provide a full, correct residential or business address. We do not ship to PO boxes or parcel lockers.
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Delays & Loss: Once packages are handed to the carrier, we are not liable for delays, loss, or damage in transit.
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Reshipment: If your package is returned due to failed delivery, you are responsible for reshipment costs.
📧 Contact Us
Questions about shipping or your order?
Email us at: customerservice@mysterygiftbag.com
